Chasing up another 'lost' parcel with Customer 'Services' today was like banging my head against a brick wall for an hour an a half to eventually get nowhere and have them rudely put the phone down on me telling me that they had given me enough of their time already - and yet they gave me no credible details of how the issue was to be resolved and did not call me back as promised - they were so dismissive and rude it is no wonder that they encourage customers annoyance with this absolutely useless and reliably unreliable awful company. One star rating is much to generous - DPD should be avoided as their system and management are the pits !