Do not use dpd for expensive items, or items that are critical for you - as they may very well be destroyed and your complaint will not be honored. I was expecting an expensive international parcel. When the parcel arrived, I could hear that the content was broken. The driver refused to let me open the parcel (it was a large, bulky parcel - 30 kg) to confirm that it is damaged. He gave me two options: 1. Do not accept the parcel 2. Open the parcel after he leaves and file a complaint then. I chose option 2. as option 1. was unacceptable, as DPD would either cancel the delivery (I would be at a loss by default) or would redeliver (and the problem would repeat). I immediately opened the parcel after I got it into my house, and it was broken. I took pictures of the damage (within 15 min from the delivery) and filed a complaint with the broker. DPD rejected my complaint alleging that I did not report the damage upon receiving the parcel - which is clear not the case. Despite rejecting my complaint, they dd not provide me with any info concerning my options to further pursue my complaint, which is in direct violation of EU directive on consumer rights. Company: Destroys parcels Misleads customers upon receiving the parcels Takes 30 days to review claim Rejects claims despite photo evidence taken within 15 min upon receiving of the parcel Does not respect consumer rights - does not provide statutory info about further complaint process I will use DHL from now on, and will pursue my rights in courts if needed. Such unacceptable behaviour must be stopped.