Never got my parcel. DPD provided a time slot, I made sure to be at home during this period, stayed for 2h until I got a notification that my parcel was delivered (and even worse: I appearently signed for it) whereas nobody showed up. I called their customer service straightaway to understand what just happened. I spent 20mins over the phone, they couldn’t get hold of the driver. I was given a location where he seemed to have delivered the parcel, few blocks away from my delivery address. I went there to ask them whether they received any parcel under my name, nothing. Before I even mentioned DPD, they told me “wasn’t it DPD by any chance?”. They apparently have regular issues with the deliveries DPD organises and the driver seemed to be known for ticking parcels as being delivered even when it was not done just to meet his targets during given time slots. He sometimes shows up hours later when it is convenient for him. What is the point of their tracking system then? Luckily I have a video camera recording people buzzing at my door and he attempted to deliver the parcel an hour late....obviously I was no longer there and didn’t get a chance to receive it. I have been chasing their customer service for 3 days now and explained what happened, but haven’t managed to get an answer about where my parcelis. I didn’t choose this delivery company, it was the one used by the website I ordered for, but would definitely advise to stay away from them. Not reliable and unable to answer as basic questions as where a parcel is after I gave full information.