Gets 1 star because I can't give it none. Driver turned up on time (about the only thing they got right), first he gave me the wrong parcel and had to come back to the door for it. He then went back to the van and said he could not find my parcel as the van was full and it had probably fallen down behind something else. He then stated he would return later that day once the van was empty and he'd found it, he never bothered coming back with it so not only had I wasted a day waiting in until the delivery time, I then wasted the rest of the day waiting on him not coming back. I then had to waste another day waiting in for it again. As for their complaints department, don't wast your time, their slogan is Make it Right but a slogan is all it is, it really stands for we'll do nothing at all. Edit: Parcel finally turned up today, that's only a day and a half wasted. It was the same driver so I asked him why he din't come back, he said he couldn't find the parcel in his van when he'd delivered everything else. So it's either carelessly not been put in the van on the day it was supposed to be delivered or the driver is lying because he couldn't be bothered coming back that day. Either way simply not good enough. The only thing that surprises me is that anybody still uses this company to deliver their stuff, I certainly won't ever and I'll steer anybody I know clear of them. This in't the first issue I've had with them either.