We at Market.Be bought a package from a company. They used DPD as their courier. The experience was full of fault from start to finish. The consignment was business critical! A campaign launch for Christmas which needed to be with us before the 23rd December, as the target benefactors were packing up and going home. It was launch then, or the company dies. DPD were appointed to deliver it by the company in November. Initially, in November, we received an email stating that DPD had it (from DPD themselves). The packages was due for delivery on the 15th December. It wasn't even picked up! It was picked up on the 17th December! The package made its way to the UK and was due to finally reach us on the 20th. We received the SMS and email with the allocated time-slot. So expected it. It never arrived! There was radio silence from DPD! The next day, the driver obviously needed an excuse. So wrote up that the Self-Storage Warehouse we use was closed at midday. This was categorically false! Not just that, but the CCTV for that period showed the driver never arrived nor attempted to deliver. Contacting DPD is next to impossible. The social media feeds are unmanned and unmonitored. The email don't get replied to in reasonable time-frames. You can't call anybody and expect to be on hold less than an hour. We had to install the app and we were hung up on, by their staff, 5 times in total. Our emails yielded absolutely zero satisfaction! The driver was of course a pathological liar! Filling in his reasoning a day after. He then apparently decided he went to the wrong place. Which is the answer we received from the customer services department. However, by then the damage was on the way to being done! There is a blank refusal to deliver a consignment less than 9 days late. The next thing we knew, we received an SMS stating that WE had requested a change of delivery date. We did no such thing! We immediately logged in to try and get them to deliver on the 21st or 22nd, to save the business. The only date we were given was the 24th! A day after the business MUST close in the event it could not be delivered. We had no other option bar the 24th Dec, the earliest! So we picked it to prevent them sending the consignment back to Stoke! My colleague even drove to the depot in Irlam to pick up the consignment. He was met by intransigence by the depot staff. Who hung up on him at the intercom. He was on the phone to DPD customer services for an hour an a half! Hung up on 3 times in that period. It's his company. He doesn't want to close and make his staff redundant this close to Christmas. He has personal debts that guarantee investment and this is a huge personal risk to him. DPD didn't care! They refused to search for the consignment. Even though that information will have been scanned on to the van/lorry. As you can imagine, he's mortified. Which is why I'm writing the review on his behalf. I may be out of a job next week thanks to DPD! Well done you disgusting bunch of idiots! What has become clear since, is that the number of social media complaints that DPD are receiving, many of which mirror our experience over the last two days of the 21st and 22nd December 2018, are staggering! Tens of thousands of customers suffering exactly the same pathological lying experience (albeit that we are one of few business customers). DPD obviously show nothing but contempt to their customer base. We are looking at beginning a class action against DPD for liquidated damages and consequential losses, which, although DPD attempt to absolve themselves of blame for, isn't excluded in the normal course of events, especially where there is clear and unequivocal evidence of fraud. Which we do consider this to be. However, that aside, it still does not solve the problem of where our parcel is. We have been fobbed off with "they are searching for it" which is of course, false and an attempt to get us offline. It is just lie after lie. We have images, videos and call recording of the actions we have tried to take. If anybody else has evidence and would like to participate in the class action we seek to take, do get in touch.