DPD are now one of the worst courier services out there. We ordered a plaque for a bench in memeory of my nan who recently passed away. The parcel had not arrived when it said it would so when contacting DPD multiple times they state it’s on its way, it will be with you soon. DPD then messaged to say it had been delivered so my sister goes to her work and surprise no parcel! Then DPD decided to be honest and told us it had never been scanned back at the depot so they had no clue to where it was. Such poor service and a lot of this has been since they opened their new depot in Crawley.