I paid £5.99 on the 26th of December for precise day delivery. I chose the 28th of December for delivery (as it was available, so saw no issue with the short date,) and I was assured that I would receive a one hour time slot for my delivery but never did. Installed their app to track my parcel and find that it has been received at Rumney depot, and that was the last place it was seen. It's Sunday today, and I've had no response or apology for the disappearance of my parcel. Also was at home both days so there's no way I could have missed a possible delivery :( I've messaged, phoned, emailed and tried everything to get some sort of response with no luck at all. To give them a second chance, thinking perhaps they were very busy as it is the holidays, I requested re-delivery for today and again - nothing. No time slot, no update on the location of my parcel at all. Not even a single response from DPD. I would call them again, but I was sat on hold for a good 20 minutes without any response yesterday so I don't see the point. I'm very disappointed, and will be sure to avoid DPD at all costs in the future. The number of negative reviews are astounding - how this company is still in business is beyond me. I totally understand this time of year is chaotic and extremely busy, but if that's the case then precise day delivery should not be available to choose and pay for :( I've contacted New Look in the hopes they can either chase up the order or refund it, but either way I'm going to have to buy a new pair of shoes anyway!