4th Jan - parcel due. texted a 1hr slot. Didn't arrive. Reason given - no contact number (they managed to send me text though). Rang them but next earliest delivery they could offer was 7th. Nothing to say about contact number so presumed they could not find me (been here before lots) so checked address and gave details on where to go from where there sat nav would take them. 7th Jan - no text message but an email from BT giving time slot. Didn't arrive. Reason given - premises closed. (It wasn't) Rang in - Waited several minutes to get through and they cut me off. Rang again - reason they gave was that driver was in Gedney (why?). Then they said BT had given them the wrong town. But I had checked address and postcode previous friday. No - had wrong address on and he was out of area. Couldn't deliver it on way back to depot, wouldn't give me depots number, told him i wanted to speak to manager to make a complaint - told that managers would only call me. Home phone running out of charge so asked him specifically to call my mobile number as i was going out soon and gave it to me. Got home late to answer phone message on my Home phone saying it was BT's fault as wrong address, although it never came up on 1st delivery. Called BT - who confirmed as i suspected that they had exact address my home phone is registered to and where I live. Still no parcel and who knows what will happen tomorrow - no confirmed delivery time or message as yet. Would have given them -1 if i could but why would you use a company that cannot be honest?