This company lost my parcel a month ago This company lost my parcel valued a £200 3 weeks ago and have just left me hanging. I have had to spend so much time contacting them just to get nowhere, Despite being patient and waiting first for 3-5 days then another 7-10 days nothing progresses. The onus is always on me to contact them first. My latest convesation today was with Gladys the webchat (again) I was told the lost parcel was still in the investigation stage (4 weeks after sending) How long do their processes take to play out for gods sake !! I have resolved myself to the fact that if I leave it I will never hear from them again. I just wanted to send a parcel to someone before christmas using a company who by all accounts deliver parcels I am now £200 out of pocket which I know I'll never see back and have had the hassle and the constant niggle over the last 3 weeks that the situation is unresolved and on going....like the torture of a dripping tap.