No item. Card through door said left in porch. We don't have one front nor rear. Secondly, you'd said no worries, drivers take a photo of where left, but you'd said oh dear must be an error, there's no photo. No signature at all either, so not even a neighbour. Fourthly, after investigation driver had no explaination why hed written left in porch (when we don't have one) or why he hadn't left it in the place read back to me over the phone which was NOT porch and very detailed. Company of item have to go to court. DPD's investigation process is not sufficient and clearly there is something very wrong with DPD's delivery policy and process and is obviously why 93.93% give DPD one star. Though should be 0 star if delivery drivers are not accountable. I will not purchase anything on line again if dpd is the courier. I will add the clearly poor delivery policy and investigation process outcomes to other forums to ensure others are aware this is happening. Doubly so at Christmas. Shouldn't be insurance by amazon who pays, so still processing via court with seller at this point. P.S. your questionnaire below does not allow your customer to click Not received, nor give option to click having used two options of communication, nor give option to say actually customer service representative were polite and initially seemingly interested to know what had happened, however obviously has their hands tied when it comes to acknowledging errors clearly evident but still having to advise that DPD investigation was that they were satisfied it was delivered?!# Not understanding at all. But cannot waste any more time on this! Hoping Amazon can see and take note of all communication and gaps in their protocols and hence have majority% bad reviews.