Terrible service. DPD delivered my bike box back to me after it was refurbished. Unfortunately they damaged it in transit, then refused to help with collection for repair. They have this policy (presumably designed to limit their liability) that any claim must be made by their customer - the sender (who may not be the recipient). But in this instance the sender was of the view that they'd done their job and it wasn't they problem. The upshot is I spent over £100 on refurbishing my bike box but now its damaged agin - all thanks to DPD. Best avoid them.
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