COMPLAINT 1 Received email 15.11.18 informing me parcel delivery was scheduled for 19.11.18 Would be informed of 1 hour time slot when van loaded. No further correspondence received. Tel’d DPD 20.11.18 @ 17.09 to query parcel whereabouts. Was informed the job had been subcontracted, ‘no longer DPD’s responsibility to inform of time slot’. We live in rural Perthshire. Said contractor had indeed driven up our drive a short time before I telephoned DPD. I had assumed he had done so in error, as often happens, went outside to speak to him, was alongside the vehicle when he promptly took off again down our drive. Frustration - my parcel had just disappeared! If memory serves me correctly the parcel was delivered the following day - or possibly 2 days later. I was out, it was left at the front door, not signed for. COMPLAINT 2 Returned from 3 day New Year break 02.01.19, parcel approx 175 cms long propped up at front door. Possible it had been there since 31.12.18. Tel’d DPD following day. By 09.01.19 we still had the parcel and no word from DPD. Checked package, mobile number! Tel’d intended recipient who came to collect and who had made attempts to locate parcel from DPD to no avail. Whether the 2 deliveries were carried out by DPD or by subcontractors makes no difference. The responsibility is with DPD.