Dreadful experience, my fiancé took a day off to wait for a parcel we desperately needed. I received an email at work to say dpd had missed us and they would try again tomorrow. No one came to my house and no. Are has been left. Tried to call customer service and when I got through, I was instantly hung up on before I could speak. Called again to which some girl was just saying hello? Hello? Hello? Called back again and finally got through to someone. I now have to go and collect the parcel from a depot 4 miles away. I am fully expecting to get there and my parcel will not be there. Awful company I wish the big online companies would stop using such an awful service.