My Parcel was collected from my home on 16/01/2019 at 11:40 am to return it to Samsung UK. I asked for a return label to the DPD driver who collected my parcel, and he informed me this will be generated at depot but he can give me a reference number which I can use to track my parcel. Trusting DPD, I gave him my parcel and took the reference number. After some time I tried to see what is the status of my parcel. And guess what, the reference number which the DPD driver gave me was wrong. When I put that number on DPD website, it tells me "YOUR PARCEL HAS BEEN DELIVERED AND SIGNED BY RUDY AT 12:04 ON WED 28 NOV 2018." What an extra efficient DPD is, they will deliver your parcel 2 months before they even collected from you. I called DPD customer service and again no luck as their phone is keep asking you 14 digit parcel number, 8 digit card number or contact phone number followed by # key. When i put my contact number automated message kept saying "I cannot match this, please try again". I had to search for their courier contact number and they transferred me to customer service. The guy who I spoke with told me its delivered in November and I laughed that how its delivered in November and when its collected on 16th January 2019. After much of discussion he generated investigation. I chased DPD 3 times and asked for quicker resolution as I had the picture of the DPD van and they can easily track driver by that and find out where is my parcel gone. But no, they need to do their investigation and you will have to wait 24 hours to get initial reply and it will take 5 working days for investigation and there is no guarantee that you will get a satisfactory answer or your parcel back as your parcel might be stolen by the driver himself and might be sold somewhere. And I lost £339.00. If you have free time to chase DPD and wait for investigation to happen and if you want to lose your valuables then use DPD otherwise my personal and honest advise STAY AWAY FROM DPD.