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Evgeniy Evgeniev Batchvarov
I was told that someone arrived to my address while I wasnt there to deliver the package by email (No card was left at my door or inside which makes me question this statement). They didnt leave my order to my neighbours or to a local store/post office but brought it back to a place in the middle of nowhere (miles away from the city that they actually service). When I called to try to get it redelivered they told me they dont offer that service so I would have to go there by the end of the day or my package will get "destroyed". After arriving by train and foot because I am a student they told me that something had spilt so they had to cut open my package with a knife. Without showing it to me they made me sign and put my package in a plastic bag that I couldn't see into. A couple of hours later when I got home I open the package and realized that a couple of the things that were missing. Following my confusion, I called the person that sent it to me and they confirmed that everything was inside. The package had travelled across 3 borders and there was no problem with it(I.e. nothing had spilt) so there was no need to cut it open. When I called the DPD office to issue a complaint they told me that they are not liable for my goods being stolen by their workers and that I have to call the DPD office from the country that I had it sent.
6 years ago
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DPD has a 1.1 average rating from 5,373 reviews