I have worked for a franchise company selling expensive products for the past 2 years and am appalled at DPD's jobsworth staff. No sense of customer service, all lies and empty promises. We've had drivers not bother to show up for collection; customers receiving their products broken, get lost, sometimes even stolen. Drivers saying they've tried to deliver but have just slipped a card through the door because they are too lazy to knock. All this reflects badly on the retailer, as our customers then complain to us that they have received their parcels late or damaged or in some cases not at all. When this is brought up with DPD's Silver Team, they don't care. They try to push the blame on other things. As a result, we are now looking for another courier company that isn't DPD or Hermes (because they're garbage too!)