paid for a service on the 6th feb, collection day`s was cancelled with out informing collection or delivery address 3 times when they finally turned up they went to next door neighbour spoke to customer services via chat line 8 different agents over the 2 weeks, to finally be told no guarantee for collection all agents contradicting the other with lie after lie to cover their own incompetence after 2 weeks and no manager to escalate problem their end, I asked for a refund we will wait and see if that happens, now got my Hermes to collect and deliver parcel, I wished I had gone to my Hermes in the beginning parcel finally here, thanks to my Hermes, I would not recommend dpd to my worse enemy