DPD Are totally useless.They are spiralling out of existence with an awful hit and mis, couldn't care less attitude and have proved to be very unreliable and dishonest in my experience of using them for 12 months as I have started up my business. I have complained on many occasions but have received nothing but apathy, rudeness and lies. I am now taking my business elsewhere and putting it in the hands of a company who can deliver and who respect their customers. DPD customer service department is the worst that I have ever come across - they just don't want to know and rudely make this very clear - even when talking to supervisors. I strongly suggest that you do not trust DPD with your custom.