Normally can’t fault them as all the delivery drivers have been good in all aspects however with today’s delivery I can now understand why people say they are rubbish. Despite the tracking showing as nearby my parcel never arrived to my address - it showed as having been delivered and signed for by GTF - which I took to stand for ‘go to fuck’. On hold to customer services for 30mins only for them to say oh the delivery guy would call me back in 10/15 mins but did not relay back to them where my parcel was. The delivery guy eventually turns up in the 10mins with my parcel and claims that his tracking system was at fault And it was the same for all customers. I did not believe his excuse considering his demeanour and also the fact that he was much later than the time slot. Customer services not so good either as what happens if parcel is missing and my personal details etc - oh the delivery guy will call you.