Horrendous! I paid extra for a next day delivery, the part was needed urgently. I telephoned DPD a short while after placing the order to make sure a collection would be made, I was assured it would be collected that afternoon. I waited in all afternoon, 17:10 I tried to get in touch with the local depot, that was not possible. I waited on the telephone line for 50 minutes for customer service until I got through. The collection was not on the system although I was assured it was. The money had been taken. On the day of the missed collection of my parcel, I was told I would not be charged. I was told today that I will not be refunded. It cost us 40 x times the cost of the delivery in lost business. DO NOT USE THIS SHAMBOLIC COMPANY !!!!!!!!!!!!!!!!!!!