Order coming from Prague to uk. Got to dpd depot in Preston then it was turned around and sent back to Prague, high value item i am very stressed. Customer service said yeah sorry we made a mistake but you’ll just have to contact the sender and sort it out yourself, I asked them to sort it for as they are a logistics company and could easily redirect my parcel to me, they said they have no control of the parcel once it’s left their depot, ?//a logistics company with no control of parcels??? I don’t know if or when I will now get my item, I’ve wrote to their ceo but I won’t hold my breath after reading the reviews here. My son saved for 14 month to buy this item and now he is left stranded without his money or his item and DOD are saying yeah sorry mate can’t help, shameful behaviour, I wish I cumulative have scored them less than one star.