Absolutely terrible. Please take time to read, it might spare your troubles. I've had multiple opportunities to access their service and there are some reocurring issues you might want to know about. My biggest problem with the firm is that upon booking a collection of a package from my home the only information I receive is that it will be picked up between 9:00am and 5:00pm. I also reveive a notification that "On the day of the collection, we will also advise you by email of your one hour time slot so that you can plan your day"... but the e-mail never arrives. It is the third time in a row when I am in a situation when I am forced to take a day off and look out of the window in a search of a courier for 8 hours straight. Having repeatedly contacted the staff working on the DPD helpline I have collected that they: 1 - Cannot contact the courier, have no access to absolutely any of their details. 2 - Cannot access any information about the mentioned e-mail and thus, also cannot re-send it. 3 - Do not reimburse their own failures, even of this caliber, can only reimburse the failure of collection of a package, but I have no experience with that. What usually happens now is the courier arrives in a totally random point of a day, or does not arrive at all. My current situation is that two days ago the courier arrived in a random point of a day, yesterday they did not arrive at all, and today I have the 8-hours-waiting-camp hoping that the courier will show up. Absolutely don't recommend using their service ever.