Unacceptable! The delivery guy didn't ring the door bell and DPD sent a msg to say we have missed the parcel. I have to skip work to stay in to wait for the parcel! It's waste of time! Also, they said he had put the calling card in my mail box. There is NOTHING inside my mail box. Don't think only appear in front of my door and take a pic, I will know you are here. I'm not sitting in front of the door all day to wait for your delivery people. USE THE DOOR BELL! The chatbox is totally useless. I did complain 2 minutes after I received the message, the chatbox only asked me to call the company. The number is only voice message to direct you to the website. Very poor customer experience! Bad service!