Where should I start from I never have any problem sending parcel until I use DPD, It is HORRIFIC, SHAMEFULL, DISGUSTING experience I had with DPD. My parcel due to be delivered on 10th April 2019 which never happened. Online kept aying 2 days delivery time and it took 5 days spending more money then normal delivery. If I took Royal Mail they have delivered it by now in £5 and paid £40 to DPD instead. The people who has to take the parcel with them is no longer in the country and now the wont be back until a months time. It was a gift they have to take with them. Quite upsetting , dreadful, hilarious experience with the DPD. No contact no given to contact the customer service. If you input your parcel no while ringing the CS then it will recognise your phone no and every time you call them it says you delivered parcel that time and wont let you go through to the CS. Then I have to choose different phone no and waited until the automatic machine tired and get me through to the cs and then international team who does not know what they doing. Now being advised to contact DPD ONLINE etc. That is costing my every seconds to minutes to hours from work. Do DPD think people have that much time in working day to hold and talk to them disgusting. Took me 50 minutes all together to get a response. Even asked manager I need to speak but no manager available. Response was busy and need to contact DPD ONLINE they will deal with the issue as I booked online. Another chapter open and DPD ONLINE chat offline and not responded no contact no. Hilarious. Took me today 3 hours to chat and at the end no resolution only saying they will return the money I paid. I use electricity / printing / and taxi to go to the shop to give them a parcel. Useless company and useless people handling the request. Item cost £200, Travel & Postage cost £50 but there is no addition to the suffering / headache / frustration / cost by them.