DPD is a big joke! I sent my item for repair to a 3rd party using DPD and then the item has been fixed and returned to DPD 5days ago and due to total lack of coordination in their processes they have just kept my item in their depot. Each day I call and I get a different excuse of why it hasn't left the depot, and todays reason is my name is not on the item. How is that possible when you have been speaking with me regarding this same item. They need to revisit their supply chain system and go back to the drawing board, they need to read up on the term Just-In-TIme (JIT). DPD you have failed woefully and are useless. I would actually no longer patronise any company that uses you as their delivery agent.