Awful service and even worse drivers.
I had an email to say my parcel had been delivered on the day we were at my grandads funeral all day. Could not find my parcel or any note from the driver so I contacted dpd. Dpd said that the parcel had been delivered & sent me a copy of the signature ( my partners surname but no initial of first name) I stated the fact that we weren't home that day and checked with my neighbours. Still no sign of parcel.
SAF the useless delivery driver in my area was supposed to call back that week to resolve the issue, I took 2 days off work. HE NEVER SHOWED UP!so I called again, Then I was promised a phone all from management. THAT NEVER HAPPENED! THIS TOOK 3 weeks in total. Not once did they do what they do what they said they would! Then I got an email through currys to say dpd has closed the investigation as the tracking shows the driver was on my road! HE MIGHT HAVE BEEN ON MY ROAD BUT HE DID NOT GET A SIGNATURE FOR MY PARCEL FROM ANYONE AT MY PROPERTY.
I am now over £500 out of pocket and I'm being told there's nothing that either Currys or DPD can do.
I will never use there services again, there appalling! There drivers are known for having terrible service and now I know DPDs customer service is exactly the same.
If you have an important parcel do NOT use DPD as your delivery service!