SOUTHWARK DEPOT MANDELA WAY! Delivery expected on the 06/06/19 delivery never came... told for 1 week it would be coming every day it never surfaced even though we've taken time off of work and lost 6 days wages. Today 11/06/19 we were told the driver came and couldn't deliver (massive block of flats big sign outside big silver buzzer system can't be missed) my partner then goes to the dept to collect the parcel and has to wait 3 hours as they refuse to hand it over!!! Contact the sender who emails them to hand over the parcel still no parcel surfaces!! SOME ONE AT THIS DEPOT IS A THIEF OBVIOUSLY!! We've then stated ok we shall call the police and wait here and then they find the parcel but now some how can't find the email even though it was sent directly to the deopt manager from the sender..... so still no parcel. Will be contacting trading standards and consumer rights as obviously our brand new I phone has been stolen by someone at the depot and their colegues must know of this scam or why would it be so covered up!!