I certainly won't be using DPD again. Firstly their 'Drop Off Shops' apparently won't accept parcels over a certain size (which is not stated anywhere on the DPD site or the specific shop's site) So I wasted £10 on taxi fares and half an hour of my time having to go there and back. I then requested a collection from my house at a higher price and after waiting for an hour during my allotted time period the driver never showed up. The support guy had no explanation for this, refused to offer me any compensation and refused to escalate this issue to a manager. I'm incredibly disappointed, as is my dad who was supposed to receive this parcel for Father's Day. Needless to say I will now be taking my business elsewhere. Avoid DPD!