Used to be a reliable firm. Have delivered to my address severaltimes in the past. They now seem to be the pits! Three "attempts" at delivering my parcel. 1. Tried using a drop off point - local Matalan store. Big place. Wide open front doors. Driver apparently went round the back. Rang a bell. Manager claims she answered immediately. Driver drove off as door was opened. 2. Tried to get the delivery at home. Gate wide open. Name on gate in capitals. Driver slowed down, then drove past. Witnessed by local builder. Got an email saying no one at home! Said a card was left, (never was!). Tried to communicate by email. Address did not work. Telephone number is simply a blocking device. Supplying company, Eden books tried to help. 3. Another home delivery was arranged for the following day, (today). Delivery time slot was given. Had an email at the start of that period saying "Oh no we missed you"!! The only reason they missed was that the driver made no attempt to deliver the parcel!! Conclusion: If a supplying company uses DPD, I will no longer use that company.