From the moment you get on the website to arrange parcel delivery, you are being ripped off. Its slogan: 'The Delivery Experts' an outright lie - especially if sending abroad - as I did. On his promotional spiel, the CE, Dwain McDonald (dwain@dpd.co.uk) claims that the company won GovUK sponsored 'The Queen's Award for Enterprise' in 2017 - it did not (though Carillion did!). He also claims that the company profits exceed £1billion. I'm not surprised! Total ripoff, Review on other websites are 1 star and reviews about working for the company are equally unhealthy. AVOID! As for 'customer service', once they know you have a complaint, they blank you on phone and website, so you can't contact. My story of trusting DPD to do the job advertised has ended in tears, both mine and my grandson's!