Had a parcel that was meant to be delivered Monday. Never received an update with a time slot so assumed it wouldn't be delivered and went out. Courier tried to deliver to no avail. This happened 3 times then the parcel was returned to some depot in Middleton. Said I was willing to pick up my parcel and arranged it only to be told I HAD to have a utility bill dated within the month. When I said I do everything online and don't receive paper bills and all others are yearly was pushed to have my parcel delivered to a neighbour (not going to happen in my area!) ended up having to arrange delivery as both my passport and driving licence aren't enough to prove who I am! No doubt I won't be receiving the one hour time slot on Monday either but I guess we'll see!