So bad and unreliable Bad customer care Was suppose an important parcel scheduled for the 20/11/19. No one attempted delivery at all. On re tracking the parcel on the day of expected delivery, it said that the parcel is scheduled for 21/11. I re tracked it on 21/11 it said that it is in the depot. I could only chat to the customer service department via the app. The first person told advised that the depot will call me within one hour which never happened. The second one started the chat thenn disappeared and ignored me. the third one said that the parcel was sent to the sender though the tracking information still says that it is at the local depot. He said the sender has to send me a replacement. Now my parcel is lost and the sender will not send me anything as the tracking info on the website says that the parcel is still at the local dpd depot. Very bad and unreliable