I have just witnessed one of DPD's delivery drivers who I believe is called Andre dragging a medium sized rug I ordered all the way from his van across the pavement and all the way up to my door and unsurprisingly he has damaged the packaging and the rug inside. I pointed this out to him. He did not apologise for his incompetence and lack of professionalism not to mention the waste and inconvenience. He told me he'd tried to deliver it on Tuesday and that it was probably damaged by being in his van all week. No it was damaged by him DRAGGING it along the ground. I'd received an email from DPD on Monday cancelling the delivery so had not been expecting the rug on Tuesday. However, even if the missed delivery had been my responsibility I would still expect him to be professional and competent. I have complained to DPD and sincerely hope DPD don't think his actions are acceptable. I am appalled. A while ago now before last Christmas I had some terrible deliveries from him where he was rough with the goods and rude but as I had a young baby and nothing was very damaged I didn't complain. He clearly needs a massive attitude change or a different job.