DPD failed to deliver a violin I purchased on eBay and will not tell me where it is!
I purchased a violin on ebay. I paid the seller to pay DPD to deliver it. I have been charged for it and have repeatedly asked DPD where it is. They refuse to tell me. They say they can only deal with the seller, The seller says that he can't find out where it is from DPD! Ebay tells me they believe me but cannot issue a refund until DPD admits they delivered to an unsafe place. The photo DPD present of its delivery is not of anywhere in my building. I am told they have no signature for its receipt. DPD write that they believe I have not received it. I remain out of pocket and with no violin. Never trust DPD. And never trust ebay! This is dreadful and shameful customer service.