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Dr Cristina Isabel Conchinha Marcao
My parcel number is the 15503972728882, on the 12th of February 2020. The driver said twice that he went to my house, but it was a lie. The first time the driver shared a photo of someone's else house. The second time, and after I told DPD that it was not my house they said that they missed me again, and DPD did not even share a photo of someone's else house, because DPD knew that they did not come to my house. It was the second day that I came home earlier to receive the parcel, and I had my mobile with me all the time, in case the driver called me. They did not come, and they did not call. I tried to chat and call someone from DPD, but I could not speak with a human, only a bot and an answering machine. So, I called the company that sold me the piece of furniture to make a complaint and asked them to never send me anything again from DPD, and they reassured me that they would not contract DPD to deliver anything else to me. I will be doing this from now on, with all the companies I buy from. I just bought a house, and I am furnishing it. If four different companies were able to find me today and three yesterday, there is no reason, at least a valid one, for DPD to be the only company that "misses me" when they "try" to deliver a parcel.
5 years ago
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DPD has a 1.1 average rating from 5,373 reviews