Absolutely pathetic. Even for COVID times. I have used them before, and always had problems. I have now instructed all my vendors never to use them again. 11 bloody days on the ground in Malmo when there are confirmed daily flights to destination! And why Malmo from UK in first place. There are direct flights daily from UK!!! I had a consignment from another vendor that used DHL - 2 days. I am now at 16 bloody days and it still has not arrived! Tried to contact customer service with zero response. Leave a message on web chat to get an automated "offices are closed - try tomorrow" and it is 11:30am on a Monday! Worse than hopeless. Total sxxt show! Would give zero stars if possible. "PATHETIC" in a word!