I would encourage no business to use DPD. to say thay are customer adverse is an understatement. I will now also check with companies as to which delivery business they use and if it is DPD I will shop elsewhere and I will inform the reason why I will not shop with them. I was supposed to have a parcel delivered today (I paid extra for next day delivery) I kept watch online for my delivery and suddenly I get a message saying "we were unable to deliver". They posted a pic of some random house and tell me it will be delivered the following day. I phone DPD and am told they cant contact the driver so will get the depot to call me. I get a customer service operative (definitely should remove customer fro this) who tells me that it wasnt delivered as there was no house number (very common in the UK for houses to have names). This is even though they have posted a pic of a random house to say they couldnt deliver it? I have had deliveries here before from DPD, so how come they cant get it right now? I was then told that (even though Im speak to someone) that if I wish to complain I have to write an email? I cant tell you how bad this company is when it comes to not delivering and customer service. I will be making a formal complaint and I will be contacting John Lewis as this impacts on them as a business.