Lost a parcel valued at £150. When I say lost, it went ‘missing’ between collection point and depot. Big bright green parcel. I noticed a problem on the app within 3 days, but when I tried to sort with the call centre, was passed around like a ping pong ball over 3+weeks. Communication very poor, complete system and procedure failure, and £50 compensation. I am now out of pocket by £100 due to the theft of their employee. No action taken by DPD.
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