DREADFUL customer service throughout the whole purchase. Visited our local showroom a few times to find our perfect sofa - saw one on the website which wasn't on show in our local branch so we phoned a different showroom over an hour away, was advised that they had it in store and we could go and look/sit on it to make sure it was what we wanted. Drove 2.5hrs round trip to be told when we got there that it was taken out of the showroom the week previous and the staff member laughed in my face when he saw I was frustrated for driving so far. Went home and thought we would order anyway in hope that it will be nice. We were advised it would be 15 weeks for delivery... over 15 weeks and we still have no update - Fabb Furniture obviously didn't want to give us a courtesy update to advise it might be delayed. After contacting them myself to see where it is, they then confirm it will be in their warehouse at around 21 weeks, and at this point they will contact me to arrange delivery. Absolutely shocked witht the lack of communication and the lengthy wait. Contacted the customer services team to express my frustration which just boiled my blood even further. Pretty much palmed me off and offered a £50 gesture. I responded to say this is absolutely not good enough and the adviser didn't even respond to apologise or try to resolve my complaint - instead they just resent the invoice with a discount of £50. I responded saying I was not impressed by how he did not even reply to my disappointment and a different adviser responded completely ignoring my request. What's even worse is how we were constantly told by the showroom staff that we need to order before the sale ended - months down the line and the "sale" never ended - the "sale" is not a sale at all, it's the usual price made to look like a discount - DON'T BE FOOLED. All I can say is I am absolutely shocked, out of pocket as we have had to buy a temporary sofa because of the delay and we would not recommend "Fabb" due to their very poor customer service.