Buyer beware!! I ordered flowers but made a mistake on the order, I tried to rectify within minutes but there was nothing to be done - the customer service team were very little help, the first email response completely disregarded my query and didn’t help at all. I spent time on the phone with a lady who promised to help and to get in touch but got no feedback at all - my second and third emails have been ignored! I don’t write negative reviews often but the service or rather lack of in this case deserves it. My situation as it stands is an order somewhere in Royal mail, a very disappointed Mum and £40 less in the bank!