CRIMINAL BEHAVIOUR AND FRAUDS I purchased tickets from Dream World Travel in March 2020. The flights were cancelled and a refund request submitted in September 2020. I finally received the refund at the end of April 2021 after Dream World Travel using every tactic possible to try and not pay. They claimed to have not received the refund until March 2021, which is highly unlikely given the airline is Etihad who were obligated to refund the flights within 7 days of cancellation. I highly suspect that Dream World Travel received the refund in September 2020 and simply delayed paying until the last moment possible. I only received the refund after sending them a completed N1 Claim Form for initiating proceedings against them in the County Court Money Claims Centre. They paid me the day after I sent them that. In my opinion, Dream World Travel acted like criminals and are fraudsters who should be struck off Companies House. For anyone still out of pocket - don't waste your time with them any further - just submit a claim against them using the link below. https://www.gov.uk/make-money-claim