Made our order through the website after about 3-4 weeks of hard research. Pro forma sent through and extras on it that were not required and items that should have been on it, were not. Queried and rectified. No movement on discount offered but upgraded delivery from 3 days to 2 days. Who are you trying to kid?!! Delivery arrived and handed over by really helpful driver. No damage or dents to any boxes. Must check all the goods and report any discrepancies or damage within 48 hours. Opened all items. Both vanity units must have been put together by a child. Screw heads totally knackered. One edge at the bottom - in view - badly damaged. Scratches over the door fronts, minor chips (approx 7) on door fronts, WC vanity unity misaligned, poorest and cheapest possible hinges included - certainly won’t last - which we will have to upgrade. Contacted ‘online chat’ Totally unhelpful person and immediately offered ‘we can arrange a refund for you’. No apologies, no offer of replacements and couldn’t care less. We had to ask about replacements and all she said was ‘but it will be the same quality and finish’ the damage must have happened in transit. There is NO WAY the damage was done in transit and she offered ‘goods are checked for quality before being packed’. I suggested the controller be sacked for being incompetent in their job if they let goods out in that state! We then asked about discount if we kept the goods - an unacceptable offer was made and replacements ordered delaying our project. Sent in an email of complaint - no phone lines (wonder why!?!?!). Response received within a couple of hours addressing me with an insulting name. Not only do they not check the quality of their goods correctly, their communication to their ‘valued customers’ go unchecked too!! We have no faith in the quality of goods received and even less faith in Drench if an issue arises a bit further down the line. Our advice is, give your money to a company that really does appreciate and respect its customers.