Ordered a soft close toilet seat from Drench and thought it was delivered last week but when I opened the package, it wasn't a toilet seat, but what appears to be a Christmas gift from Beyond retail of what appears to be a bouquet of Cadbury chocolates. I have tried to contact drench repeatedly since Friday. The online chat was unhelpful- abruptly ended the chat mid conversation. By phone today, I've called 5 different times it appears no one is ever available to chat. The only option given is to use the online chat or leave a voicemail which I've done. I had thought that this was a reputable company. Very disappointing.