Ordered just under £900 of bathroom products from Drench and they were all delivered on time apart from the shower tray. It was delivered just about Covid lockdown time and we had to keep to govt guidelines on delivery etc, one man put it in our garage we did not sign for it. We checked through the wrapping and could see no damage to the tray base or the corners. It remained where it was left until this week when the plumber started work. He noticed a hairline crack by the waste area so I called Drench. They said tough you didn’t report this in the 2 day window so no refund. It was obviously damaged but hidden under the polystyrene packaging and so was damaged before we got it. That’s just under £300 wasted so I would never buy from them again.