Absolutely nightmare dealing with them Absolutely nightmare dealing with them, in 3 separate orders I received a faulty item, broken shower tray, and wrong colour shower panel. It is impossible to get anything correctly done through them. As I am typing this feedback I have an email from them saying that there is a problem with the returned item while I have not sent anything back yet and the item which supposed to be sent back is still with me! so I have no clue what they are talking about!!!! i.e an email from Lewis Beckingham: "We have been advised by our returns department that there is a problem with the return; [EXPLAIN PROBLEM]. As detailed in our returns terms, all items need to be returned in their original packaging and in a suitable condition for reselling. You'll receive a separate e-mail in a short while with attached images of how the return was received. You may want to use these images to raise a claim with the courier that you used. We are more than happy to get this item back to you, if you are happy for us to do so. Alternatively, please let us know how you would like to proceed. Please accept our sincerest apologies for any inconvenience caused in regards to this issue. We look forward to hearing back from you."