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Worst Customer Service EVER!!!! Cheaply Made clothes I needed the 2 items for a party and ordered them from Dresslily with express shipping. When there was no change in my order for 2 days, I contacted them using Facebook. I sent the following message "Hello, I am inquiring about my order (#L180**************). I ordered on Sept 9 and it still says processing on your website. I need the outfit for Sunday, Sept 16. I chose 3 to 5-day shipping and I would like to know if I will receive this order by Sunday." I received this message from Dresslily "L180************** We are processing your order. Due to popular demand, the item 233349703 * 1 , Corset Coat is currently out of stock. We would like to offer you the follow options to resolve this issue: 1: Wait a little longer for the item to become available. We expect to have this item back in stock around 7 to 14 days. 2: Exchange the out of stock item for another item. Please inform us of which option you would like to choose. Thanks for your patience" I responded with this message “Please cancel the entire order. If I can't get the coat by Sunday, then I don't need the pants or the coat. Plus, the pants are on sale for a cheaper price now.” Of course Dresslily replies with "L1809092156396464 Are you sure that you want a refund ? We have a lot of gorgeous items available. Why not choose one of them instead as replacement ? Think twice 🙂" How pathetic is this company that they would respond with this statement instead of just refunding my money like I asked? They took the money out of my account and did not refund my money. I find their attempt at humor pathetic and the fact they didn't cancel my order dishonest. Dealing with this company was more than an inconvenience. I found they are untrustworthy and don't deserve to be in business. I did not get the product on time and they refused a refund. Do NOT do business with this company if you need your items in a timely manner. The items finally showed up Sept 30. Dresslily refused to send a shipping label for a return and refused to respond to my attempts to reach them. The items are thin and cheaply made and not worth the money Dresslily ripped me off for. Do not do business with this company.
5 years ago
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DressLily has a 1.3 average rating from 417 reviews

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