DressLily Reviews

3.00 Rating 8 Reviews
50% of reviewers recommend DressLily

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8 reviews
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Fraser Price
The site seemed great with lots of great clothes. I ordered two coats for myself and a watch for my husband for Christmas. First I measured myself and triple checked the sizes as they were American to make sure I had ordered correctly. The charts assured me that an XL would be big enough. I ordered all three items on the same day. Three weeks later one coat arrived. It had come from China dispose the sizing being USA and paying in dollars. The cost was Damp and the smell was Unreal. I made the choice to try it on as I really needed a winter coat. It was a horrible experience and to make it worse there was no way this thing was an XL. So I washed it because I thought it would fit a family member who was smaller than me. I did this because it would cost me to send the thing back and I knew this family member would like the item. The washing instructions were fin but I washed it on cooler just in case. There was no shrinkage. When she arrived a few days later it was too small on her and she wears a UK size 10. This size was marketed as fitting a UK size 16. I am still waiting on the other coat as I cannot cancel it as the company is uncontactable and won't allow me to log into my account even though I have not yet complained. The only upside is that the watch arrived exactly how I expected it to and seems to be a quality piece.

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Fraser Price
"The site seemed great with lots of great clothes. I ordered two coats for myself and a watch for my husband for Christmas. First I measured myself and triple checked the sizes as they were American to make sure I had ordered correctly. The charts assured me that an XL would be big enough. I ordered all three items on the same day. Three weeks later one coat arrived. It had come from China dispose the sizing being USA and paying in dollars. The cost was Damp and the smell was Unreal. I made the choice to try it on as I really needed a winter coat. It was a horrible experience and to make it worse there was no way this thing was an XL. So I washed it because I thought it would fit a family member who was smaller than me. I did this because it would cost me to send the thing back and I knew this family member would like the item. The washing instructions were fin but I washed it on cooler just in case. There was no shrinkage. When she arrived a few days later it was too small on her and she wears a UK size 10. This size was marketed as fitting a UK size 16. I am still waiting on the other coat as I cannot cancel it as the company is uncontactable and won't allow me to log into my account even though I have not yet complained. The only upside is that the watch arrived exactly how I expected it to and seems to be a quality piece."
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Posted 1 month ago
Anonymous
"Having placed many orders to date, I find Dresslily's products very reasonable and of satisfactory quality. On the odd occasion , that I have had an enquery, there has been a prompt, courteous reply and always resolved to my satisfaction. Would recommend to family and friends."
Helpful Report
Posted 2 months ago
"Everything. One order placed Nov. 28/17 shipped Dec 18 still not here. Took three weeks to ship and now a month after shipping don't have it. Tracking number provided by Dresslily cannot be located. Other things ordered Nov. 28/17 - showed processing, processing, processing. Dec. 20/17 I contacted Customer Support and they said some items were not in stock (even tho they were IN STOCK when I placed the order three weeks prior!) Then Customer Support said they WERE in stock, then not again, then IN STOCK. Ended up getting 4 of the six items in this order. Took forever to process the refund on the two that weren't available. Got the order Jan. 4/18. All 4 items are of very poor quality, Do not look like the pictures at all. Material, style, etc. not represented at ALL by the photos. When I tried to place a review on each item, could no longer find the item on their website to comment on. Today tried Customer Support three times for first, lone item that has not been received. Each time the agent said they would "check" on the order, they never got back to me. This was during "live chat" sessions. Three times the agent left the chat without returning and no word on what's happening. OMG Horrible merchandise, horrible shipping and horrible customer service. DO NOT ORDER"
Helpful Report
Posted 4 months ago
Jane Alexander
"I ordered 11 items and they accepted my order - AND MONEY! NOTHING ARRIVED. I waited some weeks as I was told to. I contacted them to ask where my purchases were. When they replied I was told that NONE of the 11 products was in stock! They said they would keep my money and offer me one of two offers in exchange, to keep my money in credit or make special offers to me - either way - keeping MY money! I then had to write and tell them that was NOT acceptable and finally they returned my money - no compensation for all the wasted time of waiting and the worry of trying to get my refund"
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Posted 4 months ago
Anonymous
"Excellent quality and really good sizes."
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Posted 5 months ago
Noreen Cannon
"Nice clothes, gud fit"
Helpful Report
Posted 6 months ago
Lisa Abbott
"Brilliant product, quick delivery"
Helpful Report
Posted 7 months ago
Taylor Partridge
"Dresslily is a complete rip off! Their sizes do not hold up... and XL came in as a size 0 so don't be fooled. They work with a shipping partner called DHL who will charge you on the "free shipping" and work as a broker without your approval to clear the item at the border then send you a bill later on. When you try and send your item back because it was not as described they put the blame on you and make you feel like an idiot. They are the worst company I have ever done business with. They are scam artists and are out to make a dollar. NEVER EVER USE THEIR SERVICES."
Helpful Report
Posted 10 months ago
DressLily is rated 3.00 based on 8 reviews
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