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DressLily Reviews

1.3 Rating 417 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

1.3

Based on 417 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

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“I guess that I should read reviews before ordering from these sketchy companies. I ordered a dress that was really pretty on the site. When I received the dress there was no lining like the one on the site. I’ve sent emails, posted on their Facebook and IG, but no response. Lesson learned.”

Posted 3 weeks ago

“They said they were our of stock on items then said they sent them 2 weeks later. Back and forth with costumer service. Package never showed up. They said I put the incorrect address and I know I did not. They are such a scam vibe. DO NOT purchase from them!!”

Posted 3 months ago

“They sent my 2 outfits with fraudulent shipping. They never showed up. 2 months of going back and forth. Paypal got involved. In the end i only got a credit with paypal. Horrible experience! Do not order from Dresslily unless you want your money taken. Not a reputable company at all.”

Posted 9 months ago

“I'm giving them a 3 for immediate customer service response. After ordering a dress for my daughter's prom. As she requested believing she had looked into the reviews or heard of someone ordering from there. I found she had not. When I placed the order I was alarmed buy it only having a PayPal option 1 and 2 after placing the order it just took me to PayPal. I could not see any of the companies information. Since, it was for an important event and the receipt was in Chinese. I immediately panicked. I then read reviews below and decided it was not worth the risk for this particular occasion. I went to my receipt and was easily able to cancel. Daisy from customer service with in the hour quickly responded. Asking why I wanted to cancel. I told her my concerns, of reading bad reviews of timing, no refund the sizing and possibly receiving something totally different and seeing the same dress on q few sites. My question was did they actually make the dress like it claims on the site or do they just order and size as needed. Since, I went with custom fit. While, I didn't receive any answers to my questions. She did respond with a picture of a young woman and her father tying the back of the dress we had wanted to order saying it it was a customer review & asked when the event was. I told her he date expressed my hesitation again and shortly after I was issued my refund. Thank you Daisy for canceling my order. I would like to possibly give them a fair try for something a little less important first. With that being said I did order this and cancel it in the same day. I truly hope that if anyone does order from here they receive what they have hoped for in time. My main concern was reviews and it seem to lack some key information. I would suggest if you do that its ordered in advance like a few months to be safe. Also make sure you find out the exact return policy. It states returns of unworn clothes returned within 3 days will be refunded on the site. Doesn't say 100% refund so that maybe something else to find out. Nothing about custom orders which I'm assuming would be final sale. Best of luck.”

Posted 1 year ago

“They don't issue refunds! If your dress does not fit they will ignore all requests for a full refund and give you a partial refund. For example i paid $30 for a dress, and they only refunded me $10 and they completely ignore me after that. Never buy from them!!! Another problem I had with them, they canceled my order out of nowhere which resulted in losing any discount codes I used and they refuse to honor the discount I used for the Original purchase. I swear they do it on purpose. If the discount is too big then they will cancel your order so you can lose your discount. Scam scam scam!”

Posted 1 year ago

““I need an outfit to wear to Renaissance fest. Ordered from this website not knowing it was coming from China. Arrived too late plus outfit is very cheap and flimsy. They say you can return if you haven’t worn but that isn’t true. They said they would issue me a refund and now have ghosted me. You were warned!” 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 +𝟏 𝟖𝟎𝟓 𝟑𝐎𝟏 𝟕𝟎𝟎𝟐 𝐏𝐇𝐎𝐍𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 +𝟏 𝟖𝟎𝟓 𝟑𝐎𝟏 𝟕𝟎𝟎𝟐 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 +𝟏 𝟖𝟎𝟓 𝟑𝐎𝟏 𝟕𝟎𝟎𝟐 𝐏𝐇𝐎𝐍𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 +𝟏 𝟖𝟎𝟓 𝟑𝐎𝟏 𝟕𝟎𝟎𝟐”

Posted 1 year ago

“This company is 100% garbage. I tried to order some clothing items for my wife for Christmas paid the fast shipping option, just to get a bogus call center calling to ask for a power bill, water bill, or phone bill too complete my order. Stay away from this company. It is a nightmare trying to get your money back and cancel a order. You have been warned.”

Posted 1 year ago

“Ordered 2 items for my wife over 3 weeks ago. The BS tracking number which you have to download another app no major delivery company requires this so the extra step is stupid. I downloaded the app and the tracking number they provided pulls up nothing. Can contact the company via phone. It took over a week to even get the fake tracking number. Starting to think I just need to dispute the charges and start over. I will not be using this company again.”

Posted 1 year ago

“IM IN LOVE WITH PRODUCTS ITS JUST AMAZING”

Posted 1 year ago

“I need an outfit to wear to Renaissance fest. Ordered from this website not knowing it was coming from China. Arrived too late plus outfit is very cheap and flimsy. They say you can return if you haven’t worn but that isn’t true. They said they would issue me a refund and now have ghosted me. You were warned!”

Posted 1 year ago

“They only put 5 star reviews on their website. I wrote reviews that never showed up on their site. The products are made of cheap flimsy material and you can't return it.”

Posted 1 year ago

“Received it on time. Good quality”

Posted 1 year ago

“I received my dress yesterday, It is the same as it describes. I got a L size, and it fits perfectly and the material is so soft. I love it. Happy!”

Posted 1 year ago

“They make amazing quality dresses, Absolutely NOT a scam, I have bout about 27 dresses from them in the past year and I have absolutely LOVED them all, just use their size charts and know your EXACT measurements and you will not have a problem. Like for me, I'm a 32,26,32 (bust, waist,hips) and for some dresses it was a S and some it was a M. No big deal at all,just USE THE DARN SIZE CHART PEOPLE!”

Posted 2 years ago

“They sent me 18 items of which 17 were garbage. Really low quality and weird sizes. Then I wanted a refund. They said that I should send them the packages and they would refund me the delivery cost afterwards. So I trusted them. Then they refunded me only a part of what they should have. They literally stole money from me for no reason! I absolutely advice against buying here!”

Posted 3 years ago

“SCAM COMPANY! Promised to refund my postage but kept my money instead. The clothes are cheaply made in China. Horrible products sold from the website deceiving customers by showing beautiful images. Items are not as described, arrived ripped and looked used. They've blocked me from live chat because I've asked for my refund after returning the tissue like material clothing to their warehouse in Spain. The website has a satisfactory button which doesn't work or bring up anything. I wonder why the satisfactory button doesn't work! I still want my postage refund as promised. Hope Jessica Chan and the rest of the incompetent managers reads this message, Not sure why this company has a marketing social media team responding back to bad reviews. This company sucks and you all know that. It pays the bills though I suppose. I bet none of the people working for such ridiculous company would take the clothings if it was for free, that's how pathetic this company is as well as their products.”

Posted 3 years ago

“They have some great styles and their pricing is really low, which is why I decided to give them a try. It took about 3 weeks to get my items, which is annoying but not the end of the world. Their quality was actually really good for the prices I paid, which was a pleasant surprise. But the real kicker here is that they don't do exchanges or returns for stuff that doesn't fit. You have to get a pre-approval for any exchanges, and they will only okay them if there is something defective with the products. So basically you take a chance with buying online. No guarantees and no returns. I got 4 bathing suits, 1 of which I likes, 1 of which was "meh", and 2 of which didn't fit at all. My total price was about $100. So, I figures, I paid $100 for 2 bathing suits. It's not necessarily a scam, but not the kind of service we're used to with almost all other companies. I won't be taking a chance with them again.”

Posted 3 years ago

“Had an order for my niece for Christmas, got a confirmation.. order was cancelled without notifying me.”

Posted 3 years ago

“Ordered a dress from dresslily and this was December 9, 2020. It’s January 3rd, 2021 and yet haven’t received my package. Its just chilling in an entirely different state since December 18th conveniently. No updates on tracking or whats going on since December 22. This company refused a refund, and said tracking is updated every 3-7 business days. Obviously a lie since it’s been way more than 7 business days since the last update. They don’t want to give you your money back. can you say SCAM!!”

Posted 3 years ago

“They truly care about their costumers I highly recommend them. They helped me in so many ways to get an order delivered to me. I love how they have plus size items. And so many, endless, options. I will buy from them again! :) Highly recommend!!”

Posted 3 years ago

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DressLily is rated 1.3 based on 417 reviews