Hello, we tried to contact you, but unfortunately we could not find out your order number. Our company has been in the market for over 7 years, we work only with genuine Italian leather, all our accessories are made from the best leather in the world. We have all the certificates confirming the quality and origin of the leather, which you can see on our website or by writing to us by any convenient way. Our Instagram account has more than 10,000 reviews and tags from our customers, including famous bloggers and stars. This confirms, the fact that we make only high quality products, otherwise we simply would not have had so many followers and positive feedback from around the world. You can see it for yourself by going to our instagram. Also you can always take any Dr. Harness accessory to leather goods store anywhere in the world where any expert will be able to confirm the quality of our leather. In any case if you have made an order and you are not satisfied with the quality of the goods or the size does not fit, we are always going to meet the customer, whether it is a refund or an exchange of goods. Our main mission is to make our customer satisfied and happy, so customer loyalty always comes first. Sincerely, Dr. Harness