I had an engineer from TalkTalk visit in June because my telephone line was experiencing issues and I wasn't receiving calls. The engineer informed me that the problem was not with my telephone but with the signal lines outside, assuring me that I wouldn’t incur any costs. However, two months later, I received a bill exceeding £200 for engineer fees. I feel completely misled, as I was not expecting this charge. I have filed a complaint with TalkTalk, but they claim there’s nothing they can do. I wouldn’t be so frustrated if I hadn’t been misinformed about the issue not being my responsibility and the assurance that I wouldn’t have to pay any bills.