TalkTalk Business Reviews

Name: TalkTalk Business
Rating: 1.18

1.2 Rating 45 Reviews

4 %

of reviewers recommend TalkTalk Business

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1.2

Based on 45 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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TalkTalk Business 1 star review on 26th October 2024

Sean

Anonymous

Anonymous // 01/01/2019

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“Poor, they sold a line not what was requested, and then stopped talking to us. Poor Customer Service.”

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Posted 3 weeks ago

“Had a broadband business line for 2 years and when it went out of contract they put the price up with no notice. Trying to contact someone was hard so I ended up going elsewhere. When trying to cancel spoke to the call centre after 20 mins on hold. The guy could not find our account even when i gave him all the details from their invoice including our customer number and suggested i email but there is no email address to contact. I logged the cancellation on the business support site but this case was just closed by them. In the end I had to just cancel the direct debit to force the line to be cut off.”

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Posted 1 month ago

“Internet never worked after 7-8 mounts we diced to change the provider line transferring is not happened with other provider they cut of my incoming calls and they still getting paid to activated my line they want me to stay with talk talk other wise we will not activated they says so business owners stay a way from talk talk when you want go one day they trying evriyting to harm your business nasty company to work with pay little more work with better company NO talk talk”

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Posted 1 month ago

“I'm writing this review because trustpilot's talktalkbusiness page is full of fake reviews all worded the same, ie with the same grammatical mistakes and the same references to a call centre individual. Let me tell you, when you ring talktalk business, you will NEVER get the same person twice..they're in India, and I suspect it's a very large call centre. They're rude, contrary, unhelpful and very slow. Thank goodness I'm out of contract, I can't wait to leave this unreliable and untrustworthy product. I can't think of a worse company to have to deal with. Every likely they're facing bankrupcy. (check the business news)”

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Posted 3 months ago

“they keep withdrawing monies for ficticious repair work to our landline and then denying they have done anything wrong, refusing to refund or even discuss the fee”

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Posted 4 months ago

“BEST RECOVERY FIRM”

TalkTalk Business 1 star review on 6th July 2025

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Posted 7 months ago

“My father passed away. I called to inform them to close the account. They said my father had to give 30 days notice. When I explained again that he had died, she didn't care. No empathy. Said it was company policy.. Absolute disgrace when we are facing a bereavement”

Helpful Report

Posted 7 months ago

“The worst company I have ever dealt with. My business was without internet for two months. They insisted that it was my fault for not being able to set up a new router. Eventually, they sent an engineer who confirmed that the issue was due to the line and not my fault. As compensation, they offered that I wouldn't have to pay £166 + VAT for the engineer's visit and that I wouldn't be charged £70 for a new router, which was supposed to be free when I signed the new contract, as I was told that I wouldn't have to pay for it. So essentially, they offered me £11 in compensation for being without internet in my business for two months!!! Their emails are repetitive as if they are not taking into account what I am saying to them. A total failure in customer service.”

Helpful Report

Posted 7 months ago

“Poor customer service from Wasim (customer service department)”

Helpful Report

Posted 9 months ago

“What a load of rubbish Talk Talk business is!. I've moved my business premises a couple of miles away and requested my number to be ported over. Almost 6 weeks in, and I cannot receive any incoming calls although I have a dial tone and can make outgoing calls. Called Talk Talk over 10 times and get sent to a call centre in India. These guys don't have a clue about anything. They keep asking me to run some stupid line tests which don't show a fault. They've sent out 2 open reach engineers who said the problem is not with openreach or the network, but is with Talk Talks porting the number over. The engineer has explained this to them and they told us to do another line test!! I've paid £160plus vat for this number port, and have no service when someone wants to ring us. I've lost a lot of business and have unhappy customers. I will be asking for my full refund aswell as compensation for loss of business. Do not recommend at all if you value your business!!”

Helpful Report

Posted 9 months ago

“Hi had to ring TalkTalk to help me reconnect Wi-Fi to my chrome book Very helpful costumer service person sorted out the problem quickly and efficiently so a good experience well done TalkTalk”

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Posted 9 months ago

“Absolutely appalling service. customer representatives cut the phone on you if not able to resolve your issues. Avoid this should be -1”

Helpful Report

Posted 1 year ago

“Urgent: Unresolved Broadband Outage - Severe Service Disruption & Intent to Switch Provider Our experience with TalkTalk Business not great and my extreme dissatisfaction with the ongoing broadband outage that has persisted since November 29, 2024. Despite multiple attempts to resolve the issue, both on November 29th and December 11th, the problem remains unresolved. Talk Talks company’s complete lack of communication and inadequate service is unacceptable. The continued disruption to our business operations is causing significant inconvenience and financial loss. It is utterly frustrating that we have been left in the dark, with no updates or proactive steps taken to rectify the situation. Due to the persistent and unresolved issues, we are now considering switching to a different provider. We have been unable to utilize either our phone line or internet services to a significant extent since the commencement of our service. I demand immediate attention to this matter. A swift and effective resolution is imperative. We expect a prompt response outlining a clear timeline for resolving the issue and compensating us for the significant disruption caused. Failure to address this matter promptly will result in further escalation, including formal complaints to regulatory authorities.”

Helpful Report

Posted 1 year ago

“Had been a customer for over 4 years when the telegraph pole was vandalised which supplied my property causing no access to the internet. They said I would be charged £165 to attend to assess it because they didn't believe there was a fault. I switched to BT who immediately sent me a hybrid service in the interim whilst waiting for openreach. I gave notice and this should have closed on 17th September but I have continued to be invoiced up to now and have contacted them 10 times to resolve but every time nothing gets sorted. Terrible customer services”

Helpful Report

Posted 1 year ago

“Never use this company! Over the last 12 months we have had 3 long lasting WiFi problems. The most recent and ongoing issue, has left us without WiFi for 3 weeks! No resolution or timeline for the fix can be given. Only updated when we contacted them and that takes an hour+ each time we contact. Avoid Talk Talk and Fibre City like the plague. When there is an issue with your WiFi service, they are the worst. Complaint ref CMP -785042.”

Helpful Report

Posted 1 year ago

“AVOID - Overcharged and poor service. Early this year broadband was becoming more unreliable and eventually in March an engineer was sent who supposedly fixed the problem at the exchange. Our service continued to be unreliable but the next bill we received was double the usual fixed amount. The extra charges were related to calls but we had long disconnected our phone so were just paying a standard charge for broadband. Obviously the engineer had mixed up connections and that's why our broadband was still terrible but now we had calls added to our bill. Talktalk refused to believe us but would not provide details of the telephone numbers we were supposed to have called. After numerous conversations with customer service they eventually agreed to refund and said we wouldn't be charged again as we had decided to move suppliers as our contract had ended. However I noticed on my account that they intended to take a higher amount for the next month so I had to cancel the direct debit. For the last 11 days of our contract before disconnection the broadband wasn't working at all and they say I am not due any compensation. Still waiting as well for money overcharged in March. Will be making a complaint.”

Helpful Report

Posted 1 year ago

“I had an engineer from TalkTalk visit in June because my telephone line was experiencing issues and I wasn't receiving calls. The engineer informed me that the problem was not with my telephone but with the signal lines outside, assuring me that I wouldn’t incur any costs. However, two months later, I received a bill exceeding £200 for engineer fees. I feel completely misled, as I was not expecting this charge. I have filed a complaint with TalkTalk, but they claim there’s nothing they can do. I wouldn’t be so frustrated if I hadn’t been misinformed about the issue not being my responsibility and the assurance that I wouldn’t have to pay any bills.”

Helpful Report

Posted 1 year ago

“BEWARE - TalkTalk Business contracts are anti-competitive and inequitable. Your fixed term contract is not a fixed price contract. TalkTalk Business can increase the price at any time and as often as it likes at one month's notice, and you cannot terminate the contract - you are effectively locked in for the fixed period to whatever price they want to charge. We signed a 3-year contract with TalkTalk Business in May 2022 for a leased fibre line at our business premises. The contract stated: "Total Monthly Charges: £226.09." And "The total amount payable throughout the full term of your contract will be £9,669.95". TalkTalk Business have increased the price twice at one month's notice and the monthly charge is now £278, quoting contract clause 5.7: "Subject to Clause 7.2(c), except where otherwise agreed in a Contract, TalkTalk Business may vary Charges at any time by giving Customer notice to reflect changing arrangements with any Third Party Operator or changing legal, regulatory or business requirements. Where such change is to Customer’s material detriment, TalkTalk Business will give Customer not less than one month’s notice in writing." I challenged this and asked to give our notice as clause 7.2 of the Contract states: "Customer may terminate a Contract (or where applicable under Clause 27.2, a Product or Connection), by giving notice in writing to TalkTalk Business if: .... (c) if changes pursuant to Clauses 4.3(b), 4.5 or 5.7 are to Customer’s material detriment". A 23% increase is to our material detriment. TalkTalk Business have said that we do not have the option of terminating. We will not be contracting with TalkTalk Business again and I have raised this with the Competition and Markets Authority.”

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Posted 1 year ago

“Absolutely baffled why the review rating is so high on trust pilot. Absolute rubbish support and helpdesk guy was more concerned with dodging the issue then fixing it. Could never get a straight answer out of him.”

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Posted 1 year ago

“Rubbish service”

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Posted 1 year ago

TalkTalk Business is rated 1.2 based on 45 reviews